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Advance 10 Epic glitch

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1#
Post time 2014-10-14 15:04:33 |Show the author posts only |Descending
Hi there,
Time is 255am US Eastern time.  I paid 1400 for an advance epic, the gold was deducted but no hero appears.  Why?

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2#
Post time 2014-10-14 17:23:52 |Show the author posts only
Sir/Madame, the hero you summoned may not be a purple one, it may others, so it would not be appeared in the right corner of the instructions. thx

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Post time 2014-10-14 19:19:57 |Show the author posts only
Nothing appeared on the right column ,  there was no indication that anyone was issued to me Hero or not.
You could check that the gold was deducted. 1400 GOLD.
Thanks.

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Post time 2014-10-14 22:22:33 |Show the author posts only
Please investigate into this matter and refund me 1400 gold.  

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Post time 2014-10-15 09:47:40 |Show the author posts only
Any comment???

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Post time 2014-10-15 16:52:42 |Show the author posts only
Hello?..anybody home?

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Post time 2014-10-16 13:00:40 |Show the author posts only
My friend use this summon and only GOT 1 CARD ! at 1st time ( Epic )
and 2nd time only 1 RED HEROES !

u just lose 1400. his 2800 without solution and get same answer like yours.

Dont hope to much...

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Post time 2014-10-16 18:00:41 |Show the author posts only
Hw9889 replied at 2014-10-14 19:19
Nothing appeared on the right column ,  there was no indication that anyone was issued to me Hero or ...

Sir/Madame, you could check it through Liege man to see if you get or not a hero. thx

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Post time 2014-10-17 12:03:08 |Show the author posts only
I did not
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