MOL recharge did not credit

Arayata

Hi Please help my issue on your game.
I recharged on S - 14 barbarian
IGN FeiXin
for 10 points amounting 5 $
no points was given to me but it
got deducted on my MOL account

Dear Valued MOL Member,

Thank you for using MOLPoints.
This e-mail serves as a receipt for your recent
MOLPoints transaction. Please keep this receipt
for your own reference.

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Product : PayByCash order 1213353350
MOL Order ID : MP18984158
Reference ID : 46576986_1213353350
Amount : PHP 269.94
MOLPoints : 270
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If you have any questions, please do not hesitate to contact
our Customer Care, Monday-Friday (GMT+08:00) 09:00 A.M. - 06:00 P.M. at (632) 750

Athur

Hello, your problem is recorded. It may need some time. Please be patient.

Arayata

Please see attached file on the confirmation email from MOL

Athur

Our staffs will check it as soon as possible. Please wait.