What are IT service management best practices?

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Implementing IT service management (ITSM) best practices can transform an organization's operational efficiency. Emphasizing ITSM's crucial role, enterprises should explore innovative frameworks like VeriSM or Lean IT to complement traditional methodologies. Engaging in proactive problem management, rather than merely reactive, can prevent disruptions before they escalate. Integrating AI-driven analytics within ITSM processes enhances predictive maintenance, reducing downtime. Leveraging gamification in ITSM can boost team morale and adherence to protocols. Adopting a holistic, end-to-end approach ensures seamless service delivery, fortifying the symbiosis between IT and business objectives.